❓ Help Center

Frequently Asked Questions

Find answers to common questions about our platform.

What is Logami and who is it for?

Logami is an exam preparation platform for German language learners targeting official certifications. It covers TELC, Goethe, and ÖSD exams at B1, B2, and C1 levels. You get a full mock exam simulator, section-by-section practice, structured lessons, and AI-powered writing feedback, everything in one place, accessible from any browser.

Which German language exams and levels do you prepare for?

We provide authentic learning materials for the most recognized German language certifications: TELC, Goethe, and ÖSD. The content covers the B1, B2, and C1 levels, making it suitable for both intermediate and advanced learners aiming for certification or general fluency.

Is the app's interface available in languages other than German?

Yes, absolutely. The entire user interface is available in multiple languages to ensure a comfortable learning experience for everyone. You can choose from English, Deutsch, Français, Español, Türkçe, and Русский. You can change your preferred language at any time in the settings.

What are the main features of the platform?

Logami gives you a complete toolkit for exam preparation: a full mock exam simulator with real exam conditions, Reading and Listening section training, a Writing lab with AI feedback on your essays, Grammar exercises for B1 to C1, Vocabulary flashcards, a Redemittel (key phrases) trainer, and structured lessons built around your personalized study plan.

How does the personalized study plan work?

After you select your target exam and level, Logami generates a personalized study plan broken down by skill and topic. It guides you through lessons in a structured order, covering Reading, Listening, Writing, Grammar, and Vocabulary, so you always know what to study next and nothing falls through the cracks.

Can I practice specific sections of an exam, like just the reading or writing part?

Yes. You can train each exam section individually. Reading (Lesen), Listening (Hören), Writing (Schreiben), Grammar, Vocabulary, and Redemittel. Each section has dedicated exercises and materials tailored to your chosen exam and level.

Do I need to download anything from the App Store or Google Play?

No, not at this time. This is a Progressive Web App (PWA), which gives you an app-like experience directly in your web browser. For quick access, you can add it to your home screen on any phone, tablet, or computer. We are planning to develop native mobile apps in the future.

Can I use the app on my phone, tablet, and computer?

Yes. The application is fully responsive and designed with a mobile-first approach, ensuring a seamless experience whether you are on a desktop computer, a tablet, or your smartphone.

Do I need to create an account to use the app?

Yes, a free account is required. This allows the platform to save all your learning data, track your progress in grammar and vocabulary, and sync your achievements across all your devices.

How do you track my learning progress?

Your dashboard tracks performance across every section, grammar topics mastered, vocabulary learned, mock exam scores, and writing submissions. You can see your study streaks, activity history, and a breakdown of your strengths and weak areas so you always know where to focus next.

Is this a one-time payment or a subscription?

One-time payment only. You pay once for the plan duration you choose, no auto-renewals, no recurring charges, ever.

How long does my access last?

Weekly gives you 7 days, Monthly gives you 30 days, and Quarterly gives you 90 days. Once your period ends, you can simply repurchase, no automatic charges.

Is there a free option?

Yes. You can use Logami for free with access to basic features and a limited number of practice sessions. Upgrade anytime when you're ready.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay.

Can I get a refund?

All purchases are final. However, if a technical issue prevents you from accessing the platform and remains unresolved after 48 hours of contacting our support, we will issue a full refund.

Still have questions?

Can't find the answer you're looking for? Feel free to reach out to us on our Contact page.